FAQs

Where do you ship from?

We ship from our store/warehouse located in Hermosa Beach, California, US.

How long will it take to receive a tracking number?

It will usually take 2 business days.

Where is the company located?

Our location is Hermosa Beach, California, US.

Bootlegger Guitar
1921 Manhattan Ave. Hermosa Beach, California, 90254

Will I receive a confirmation number when I place an order?

Yes, all customers will receive a confirmation number after placing their orders. Please contact us if you don’t receive one within 24 hours.

How can I pay?

We accept payments from major credit/debit cards (Visa or Mastercard) through PayPal for secure transactions. We specifically use PayPal for easy refunds and secure checkout.

If I enter my email address will you sell my information?

We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and discount coupons. You can even choose to erase your personal Info through our My Personal data tab.

How long will it take for my product to arrive?

We ship UPS and USPS. Typically 3 to 6 business day delivery time USA. International of course can vary.

Where can I place orders from?

You can place orders from any country. We ship worldwide.

Is shipping free or does it have some cost?

No, it is not free service. Shipping cost USA is specified at checkout. Bundles or international orders please contact us. Contact us for shipping cost on 1 (833) 776-2937 (Call or Text) or email us @ cw@bootleggerguitar.com.

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Who can I contact if I have a problem with my order?

If you have any inquiries you can call, text or email us directly on the given details.

Chuck Wilson

Call or Text on 1 (833) 776-2937
email us @ cw@bootleggerguitar.com

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. We use 100% SSL Encryption.

Will I (the customer) have to pay customs?

For international customers you may have a country specific tariff, brokerage fee or charge your country demands.